Last updated: 13th September 2026

Luke Storey Limited respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, submit an enquiry, contact us directly or work with us.

Luke Storey Limited is a business and property marketing company providing services including website design, photography, video production, drone media, SEO / AEO, social media marketing, brochure design, 360° tours and related marketing support.

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For the purposes of UK data protection law, Luke Storey Limited is the data controller for the personal information we collect and use.

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Business name: Luke Storey Limited

Website: www.lukestorey.co.uk

Email: luke@lukestorey.co.uk

Registered office: Hatters House, 182 Cottimore Lane, Walton-on-Thames, Surrrey, KT12 2BJ

Company number: 17364058

We may collect and process the following types of personal information:

• your name;

• your email address;

• your phone number;

• your business or company name;

• your project details, enquiry details or message content;

• information you provide when requesting a quote;

• correspondence between you and Luke Storey Limited;

• website usage information, such as pages visited, browser type, device type and approximate location;

• cookie and analytics data, where applicable;

• billing and payment information if you become a client.

We only collect information that is relevant to your enquiry, project or use of our website.

We collect personal information when you:
 

• complete an enquiry form on our website;

• email or phone us directly;

• request a quote;

• engage us to provide services;

• interact with our website;

• communicate with us through LinkedIn or other professional platforms;

• provide information during a project or consultation.
   

Some technical information may also be collected automatically through cookies, analytics tools and website hosting services.

We use your personal information to:
 

• respond to your enquiry;

• 
  understand your project requirements;

• 
  prepare quotes and proposals;

• 
  provide requested services;

• 
  manage client communication;

• 
  deliver project work;

• 
  issue invoices and manage payments;

• 
  maintain business records;

• 
  improve our website and services;

• 
  monitor website performance;

• 
  comply with legal, tax and accounting obligations;

• 
  protect the security and operation of our website and business.

We do not sell your personal information.

Under UK data protection law, we must have a lawful basis for using your personal information.
We rely on the following lawful bases:

Contract
Where we need to process your information to provide a quote, discuss a project, enter into an agreement with you or deliver services.

Legitimate interests
Where it is necessary for running and promoting our business, responding to enquiries, improving services, managing client relationships and maintaining website security, provided your rights and interests do not override those interests.

Legal obligation
Where we need to keep certain information for legal, tax, accounting or regulatory reasons.

Consent
Where you have given clear consent, such as accepting non-essential cookies or opting in to receive marketing communications.

You can withdraw consent at any time where consent is the lawful basis for processing.

When you submit an enquiry through our website, we use the information you provide to review your project, respond to your message and, where appropriate, prepare a quote.
Please only provide information that is relevant to your enquiry. If your project involves third-party information, please ensure you have authority to share it with us.

We may contact you about our services where you have requested information, previously worked with us or where there is another lawful basis to do so.

We will not send you direct email marketing that requires consent unless you have opted in or the law allows us to do so.

You can ask us to stop sending marketing communications at any time by contacting:
luke@lukestorey.co.uk

Our website may use cookies and similar technologies.

Cookies are small files placed on your device to help websites function, remember settings, measure performance and improve user experience.

We may use:

Essential cookies
These are required for the website to work properly and cannot usually be switched off.

Functional cookies
These help remember choices and improve the website experience.

Analytics cookies
These help us understand how visitors use the website, which pages are visited and how the site can be improved.

Marketing cookies
These may be used to understand marketing performance or support relevant advertising, if enabled.

Where required, we will ask for your consent before placing non-essential cookies on your device. You can manage your cookie preferences using the cookie banner or cookie settings button on the website.
You can also control cookies through your browser settings.

We may use trusted third-party service providers to operate our website, communicate with clients and run the business.

These may include:

Wix, for website hosting, forms, website functionality and related services;
email providers, for sending and receiving messages;

analytics providers, such as Google Analytics or similar tools, if enabled;
accounting, bookkeeping or invoicing software;

cloud storage providers used to manage business files and project assets;
professional advisers, such as accountants or legal advisers where required.

These providers may process personal information on our behalf where necessary to provide their services. We only use providers where we consider their use appropriate for our business.

We may share your personal information where necessary with:
 

• service providers who help us operate the website or business;

• subcontractors or collaborators involved in delivering your project, where relevant;

• professional advisers;

• payment, invoicing or accounting providers;

• regulators, authorities or other parties where required by law;

• parties involved in a business transfer, restructuring or legal claim, where applicable.

We do not sell your personal information to third parties.

Some of the platforms and service providers we use may process personal information outside the United Kingdom.

Where this happens, we expect appropriate safeguards to be in place, such as adequacy regulations or standard contractual clauses, where required by data protection law.

We only keep personal information for as long as necessary.

As a general guide:

enquiry information may be kept for up to 24 months after the last communication;

client and project information may be kept for up to 7 years for legal, tax and accounting purposes;

email correspondence may be retained where relevant to a project, quote, dispute, legal obligation or ongoing business relationship;

website analytics data may be retained according to the settings of the analytics provider.

We may delete information earlier where it is no longer needed.

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.

This includes using secure platforms, password protection, access controls and appropriate business systems.

No website, email system or online service can be guaranteed to be completely secure. You should avoid sending highly sensitive information through website forms unless necessary.

Under UK data protection law, you have rights in relation to your personal information.
These may include the right to:

access the personal information we hold about you;

ask us to correct inaccurate or incomplete information;

ask us to delete your information in certain circumstances;

ask us to restrict how we use your information;

object to certain types of processing;

ask for your information to be transferred to another organisation where applicable;

withdraw consent where we rely on consent;

complain to the Information Commissioner’s Office.

To exercise your rights, contact: luke@lukestorey.co.uk

We may need to verify your identity before responding to a request.

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

ICO website: www.ico.org.uk

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or security of those third-party websites. You should review their privacy policies before providing personal information to them.

We may update this Privacy Policy from time to time.
The latest version will be published on this website with the updated date shown at the top of the page.